*We encourage new and existing clients to schedule a consultation before a big change so everyone is on the same page for the look and pricing.
We are absolutely thrilled to meet and welcome you into our home. We will do everything we can to leave you feeling renewed and ready to take on the world.
For us to provide you with impeccable service, we keep a firm 24 hour cancellation policy. All appointments cancelled or moved for any reason within 24 hours of the appointment will incur a 50% compensation charge* which will be applied to the card on file due to agreement of this policy. No call/no shows will be charged 100% of the full appointment. The compensation fee is NOT meant to be a penalty, rather a coverage charge for valuable time left open on a stylist’s book that was made unavailable to others ahead of time.
If the stylist is able to book another appointment in your time slot cancelled, it is under Mane Stay’s discretion to waive the compensation charge for our most devoted clients.
*HIghlight appointments will incur a flat $80 compensation charge for a standard 2-hour highlight appointment. Any “special timing” appointments have their own cancellation policy which will be communicated to you by your stylist at the time in which you set your appointment after the consultation.